FAQS

As the owner of the vehicle you have the right to chose where your vehicle is repaired.

In order to insure the most accurate estimate we prefer you to bring your vehicle in to First Choice Collision.

Quality repairs begin with a detailed written estimate. Our trained estimators make a practice of anticipating problems before they arise. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised.

We will keep you informed throughout the repair process. We assure you we will return your vehicle to you as quickly as possible without compromising the quality of the repairs.

At First Choice Collision, we work with all insurance companies and will negotiate a fair price to complete the repairs on your behalf without sacrificing quality or safety.

Our professional painters are trained and certified by Akzo Nobel. At First Choice Collision we employ a state-of-the-art process and Sikkens water based paints that enable us to accurately match your vehicle’s finish.

The insurance company will only pay for those damages that occurred due to the accident.

Whether or not you are responsible for a deductible is determined by your insurance policy and who was at fault. It is best to contact your insurance company or agent to determine whether or not you’re deductible has been waived or if you are responsible to pay it. If you are responsible for a deductible, your payment will be due to us upon completion of the repairs to your vehicle.

We accept cash, insurance checks, Visa, Discovery and MasterCard.

Parts that wear out and need to be replaced with time and use (such as tires, batteries and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. The betterment charges are determined by the insurance company and are pro-rated, based on actual miles of your vehicle.

Just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements. We would be happy to complete other repairs to your vehicle.

It is always better to settle on the value before releasing it.

We have Enterprise Rental Cars on site.

We will be happy to assist you in your towing needs. Contact our location convenient to you for more details.

But only after the cost of the tow is written on the slip. When signing for a tow please check to make sure you are only signing for the “consent to tow” and not “authorization to repair.”

No.

We want you to feel confident that your vehicle is being repaired correctly. First Choice Collision repair warranty gives you peace of mind. From every nut and bolt of the body work, to the last finishing touches by our master painters, every aspect of your repair is covered in writing.

While the paint is still fresh (first 60 days) avoid parking your vehicle anywhere that substances could come in contact with it. This includes under trees, where bird droppings or sap could fall on the new paint. If droppings, sap or bug splatters do get on your vehicle, they should be washed off as soon as possible due to the acidic effect. Be careful when adding fluids (gas, oil, etc.) to your vehicle. The chemicals in the fluids could damage the new paint. Do not use a scraper on any of the paint.

When washing your vehicle within the first 60 days, do not use a commercial car wash. Their equipment can cause damage. Using a mild car wash soap (NOT household detergent) and clean fresh water, hand-wash your vehicle with a clean, soft wash cloth or sponge. Make sure your vehicle’s surface is cool to the touch and is in the shade to avoid water spots. Waxing is not recommended within these first 60 days, but should become a regular part of your vehicle maintenance after this period. We suggest waxing your vehicle at least 3 times per year.